Data Protection Policy

Dear user and customer

In order to provide a better service and to comply with Law 1581 of 2012 and Decree 1377 of 2013, we declare that your personal data are included in our databases. In accordance with our personal data processing policies, the mechanisms through which we make use of these are safe and confidential, we have the appropriate technological means to secure them and prevent inappropriate use by third parties and to guarantee their due confidentiality If you wish your data to be deleted from our databases, we request that you expressly state it within a term of thirty (30) business days, counted from the sending of this communication. Otherwise, it will be considered that authorizes us so that they are used for the following purposes:

  • Achieve efficient communication related to our services, products, campaigns and associated regulations.
  • Inform about procedures and requests.
  • Provide information related to the services offered by Bocanova.
  • Providing our products and / or services.
  • Comply with obligations contracted with our customers, suppliers, and employees.
  • Report changes to our products and / or services.
  • Invite them to be part of events.
  • Evaluate the quality of our products and / or services.
  • Conduct own studies of the provision of services provided by the company.

You have the possibility to access your personal data at any time and you have the right to expressly request, at any time, your correction, update or deletion , in the established terms by Law 1581 of 2012 , by sending a written communication to the email [email protected] or by calling 485 9090 in Bogota .